Money back guarantee

Money Back Guarantee allows the Client to request for compensation in cases which are explained below. For those Clients’ requests that do not fit into any category, they can contact the Support Team to explain the nature of the request and await further deliberation.

Procedure

The Client needs to contact the Support Team within two months after completion of the Order for a compensation request. The representative at the Billing Department will handle the review in 5 days, after which they will contact the Client over phone or E-mail, to deliver a resolution. The representative has the right to request any additional details that may facilitate accurate processing of the claim.

Refund Processing

If the Client receives a refund confirmation, the Company will, within five days from the confirmation date, process the refund. It is worth noting that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues. The processing fee is $10(Ten), or more and small transactions will not be processed since it can't cover the transaction fees for the Company and the Client`s Bank. In this instance, the Client will have the amount back as their Credit Balance to use as payment for future orders. 

Late Delivery

The Client is entitled to a Time Delivery Difference Compensation in the event of delayed delivery of a product. This compensation is calculated depending on the situation at hand and is influenced by the initial deadline and time of delay. The amount of compensation equals to 6% for long-term Orders, which fall above 14 days.

The following hinder the provision of compensation for the delay:

  • The inability to receive the product on time due to technical hitches of the Client’s Internet Provider, Browser or any system malfunctions.
  • The delay is a result of the Client's actions, which may range from a delay in the provision of necessary sources of information required to a delay in payment.
  • The Client extended the deadline of the Order at his/her own will at no further costs.
Order Cancellation

The following rules apply if a Client opts to cancel an Order:

  • In the event that the Client cancels an Order when the work on the content has not started yet, the Client is entitled to 100% compensation.
  • The amount of compensation when the order has been processed and a plan of work has been elaborated is 70%. The remaining amount covers the Company's efforts in processing the Order.
  • The Client is entitled to 50% compensation if half the deadline has elapsed and the work has been partially done.